At Furnire Carp, every piece of furniture is crafted with care and inspected before it leaves our workshop. We want you to shop with confidence, and if something doesn’t go as expected, we’re here to help.
Return Eligibility
You may request a return only if:
- The product is damaged during delivery.
- You receive the wrong product.
- The product has a major manufacturing defect.
To request a return, please contact us within 48 hours of delivery and share clear photos or videos of the issue.
Non-Returnable Items
Since most of our furniture is made to order or customized, we are unable to accept returns for:
- Change of mind.
- Wrong size selected by the customer.
- Minor variations in wood grain, texture, or natural color.
- Customized or made-to-order furniture.
- Products damaged due to improper use after delivery.
Natural wood has unique grains and textures, making every piece one of a kind.
Replacement Policy
If your request is approved, we may:
- Replace the damaged or defective part.
- Replace the entire product (if required).
- Provide an appropriate solution based on the situation.
Our goal is always to resolve your concern as quickly as possible.
Replacement Policy
Refunds are processed only when:
- A replacement is not possible.
- The order is cancelled by Furnire Carp.
- The product cannot be delivered due to reasons on our side.
Approved refunds will be processed within 7–10 business days to the original payment method.
Replacement Policy
Before Dispatch
Orders can usually be cancelled before dispatch. If production has not started, a full refund may be issued.
After Dispatch
Once the product has been shipped, cancellation requests cannot be accepted.
For customized or made-to-order products, cancellations may not be possible once manufacturing has begun.