At Furnire Carp, every piece of furniture is crafted with care and inspected before it leaves our workshop. We want you to shop with confidence, and if something doesn’t go as expected, we’re here to help.
1. Return Window
You may request a return or exchange within 7 days of delivery. This applies to both defective and non-defective products.
2. Conditions
- The product must be new and unused, with no damage caused after delivery.
- Please keep the product in its original packaging.
- Contact us at [WhatsApp number / email] with your order number and the reason for return. For damaged, defective or wrong products, please share clear photos or an unboxing video.
- Natural variations in wood grain, texture, knots or colour are characteristics of solid Sheesham wood and are not considered defects.
3. How Returns Work
- Returns are sent by mail/courier. A free return label is included in the package.
- Once we receive and inspect the product, we will process your refund or exchange.
4. Exchanges
We accept exchanges for another product or for a replacement of a damaged, defective or wrong item.
5. Restocking Fee
- A restocking fee of 4% of the product price is deducted for returns of non-defective products (for example, change of mind).
- No restocking fee is charged if the product was damaged in delivery, is defective, or is the wrong product.
5. Restocking Fee
- A restocking fee of 4% of the product price is deducted for returns of non-defective products (for example, change of mind).
- No restocking fee is charged if the product was damaged in delivery, is defective, or is the wrong product.
6. Refunds
- Refunds are processed within 2 business days after we receive and inspect the returned product.
- The refund goes to the original payment method. For Cash on Delivery orders, it is sent by bank transfer or UPI to the details you provide.
- Your bank may take additional time to show the amount in your account.
7. Cancellation
- Before production starts: Full refund.
- After production has started: [Cancellation not possible / refund after deducting ₹__ or __%].
- After dispatch: Please use the return process above.
Since most of our furniture is made to order or customized, we are unable to accept returns for:
- Change of mind.
- Wrong size selected by the customer.
- Minor variations in wood grain, texture, or natural color.
- Customized or made-to-order furniture.
- Products damaged due to improper use after delivery.
Natural wood has unique grains and textures, making every piece one of a kind.
Replacement Policy
If your request is approved, we may:
- Replace the damaged or defective part.
- Replace the entire product (if required).
- Provide an appropriate solution based on the situation.
Our goal is always to resolve your concern as quickly as possible.
Replacement Policy
Refunds are processed only when:
- A replacement is not possible.
- The order is cancelled by Furnire Carp.
- The product cannot be delivered due to reasons on our side.
Approved refunds will be processed within 7–10 business days to the original payment method.
Replacement Policy
Before Dispatch
Orders can usually be cancelled before dispatch. If production has not started, a full refund may be issued.
After Dispatch
Once the product has been shipped, cancellation requests cannot be accepted.
For customized or made-to-order products, cancellations may not be possible once manufacturing has begun.